Page Comparison

Filter Mode

Filter mode for uploaded attachments:

• Allowlist - Only configured file extensions are allowed

  Status
  title default

• Denylist - Only configured file extensions are blocked

Extensions

List of comma delimited file extensions to be filtered

.

MIME Type Check

Checks the MIME type of the uploaded attachment:

• Enabled

  Status
  title default

• Disabled

Exceptions

Always allow files without extension

• Checked (Allow)

• Unchecked (Block)

  Status
  title default

Always allow password protected Microsoft Office files

• Checked (Allow)

• Unchecked

• (Block)

  Status
  title default

Always allow Microsoft Office files encrypted with sensitivity labels

• Checked (Allow)

• Unchecked (Block)

  Error message

  Status title default
  Error Message	The error message

  displayed

  to display when invalid files

  are attached

  are being attached to

  an

  the issue

  Please update the error message in the Attachment Checker configuration

  . For example: Warning This file type is not allowed.
  Actor	The user to add comment when attachments have been deleted due to invalid extension/mime type. Leave blank to set as Anonymous

  Comments
  (For

  .

  Comment Visibility Status colour Blue title Service Desk

  )

  The security level of the comment added: Public (Comments will be Public unless triggered by Service Desk Team) Internal (All comments will be internal) Status title

  Internal

  default

  File Size Checking

  Info
  Refer to Limit the file size for different user groups for more info on setting the file size limits.

  Settings	Description

File Size Check

To check file size

of uploaded attachment:

• Enabled

• Disabled

  Enable

  Status

  Disable

  title

  Disabled

  default
  Error Message	The error message to display when file size exceeds the limit. For example: Warning The file size has exceeded the maximum size limit.
  Total Size Limit	The total attachment size limit per issue. Enter '0' for no limit.

No limit

Total Size Limit Error Message

The error message to display when total attachment size in issue exceeds the limit.

For example:

Max Attachment Limit

The maximum number of attachments allowed

per issue.

Enter '0

' for no limit

.

Error Message

The error message to display

when

number of attachments

in the issue has reached the limit.

For example:

Block Same Filename

Prevent users from uploading when there is an existing attachment with the same filename

:

• Yes

• No

  Status
  title default

Error Message

The error message to display when there is an existing attachment with the same filename.

For example:

Delete Duplicates

To delete all duplicates except the oldest version

:

• Yes

• No

  Yes

  Status title

  No

  default

  Actor

  Specify the

  The user to delete duplicates and add comment. Leave blank to set as Anonymous.

Anonymous

On Access Scanning

Comment Visibility

The security level of the comment added:

• Public (Comments will be Public unless triggered by Service Desk Team)

• Internal (All comments will be internal)

  Status
  title default

Disable Comment

Disable issue commenting when duplicates are deleted:

• Yes

• No

  Status
  title default

Disable Update Notification

Disable issue updated notification when duplicates are deleted:

• Yes

• No

  Status
  title default

Missing File Check

Add comment to alert user if the file is missing after they are uploaded:

• Enabled

• Disabled

  Disabled

  Status

  Enabled

  title

  Disabled

  default

  Virus Scanning

  Choose whether to enable the scanning of attachments

  Please refer to Additional steps for anti-virus scanning for instructions to set up the virus scanning.

  Event Notification

  ...

  Settings

  ...

  Description

  ...

  Default

  ...

  Example

  ...

  Event to fire

  ...

  The notification event to fired when there is any modification made to attachments

  ...

  None

  ...

  Issue Updated

  Scan attachments for virus after they are uploaded: Enabled Disabled Disabled Status Enabled title Disabled default Scanner Path The full path to the command line scanner. For example: Code Block /usr/bin/ sweep clamscan Additional Options The additional options for the command line scanner. Leave empty if not required. Exception Handling If file is infected Check the checkbox to: Delete file Email Jira Sysadmin Group Any other errors Check the checkbox to: Delete file Email Jira Sysadmin Group Jira Sysadmin Group The group to send an email on the details of the occurrence. Alert Message The error message to be added as comment when an infected file is detected.  It Filename of the infected file will be appended after the filename of the infected file virusfile.exe - Please delete the file and upload the disinfected one	Please delete the file and upload the disinfected one
  Delete Virus Files	Whether to delete the infected attachment automatically	No	Yes No

  included in the comment.
  Actor	The user to add the virus alert comment. Leave blank to set as Anonymous.
  Comment Visibility Status colour Blue title Service Desk	The security level of the comment added: Public (Comments will be Public unless triggered by Service Desk Team) Internal (All comments will be internal) Status title default

  Notifications

  Info
  Refer to Email notification for attachment updates for more info.

  Settings	Description
  Event to Fire	The event to fire when attachments are added/removed. This event can be used in the notification scheme. Tip It is recommended to create a separate Attachment Updated event.

  Attachment Download Log

  Info
  Refer to Restrict attachment downloads for more info on how to restrict groups and/or project roles from downloading attachments.

  Settings	Description
  Logging Mode	Keep track of the user and date time of attachment downloads: Enabled Disabled Status title default

  Look and Feel

  Info
  Refer to Display text for attachment upload for more info.

  Settings	Description
  Attachment Field Text	The text to display in the Attachment field in issue view screen. Supported variables: ${totalSizeLimit} ${maxAttachmentLimit}
  Show Attachment Limits	Show attachment limits used and available in the Attachment field: Enabled Disabled Status title default

  Manage space

  Manage content

  Integrations
  {"serverDuration": 272, "requestCorrelationId": "9060e354e4ff42299268594fdabbcf04"}