Configuration

The settings are categorised into the following tabs:

File Type Blocking

Settings	Description	Default
Filter Mode	The filter mode for uploaded attachments: Allowlist - Only configured file extensions are allowed Denylist - Only configured file extensions are blocked	Allowlist
Extensions	Enter list of comma delimited file extensions to be filtered	jpg
Exceptions	Check the checkbox to: Always allow password protected Microsoft Office files	Unchecked
Exceptions	Check the checkbox to: Always allow Microsoft Office files encrypted with sensitivity labels	Unchecked
Error message	The error message displayed when invalid files are attached to an issue	Please update the error message in the Attachment Checker configuration
Actor	The user to add comment when attachments have been deleted due to invalid extension/mime type Leave blank to set as Anonymous
Comments (For Service Desk)	The security level of the comment added: Public (Comments will be Public unless triggered by Service Desk Team) Internal (All comments will be internal)	Internal

File Size Checking

Settings	Description	Default
File Size Check	Check file size if uploaded attachment Enable Disable	Disabled
Error Message	The error message to display when file size exceeds the limit.	The file size has exceeded the maximum size limit.
Total Size Limit	The total attachment size limit per issue. Enter '0' for no limit.	No limit
Total Size Limit Error Message	The error message to display when total attachment size in issue exceeds the limit.	The total attachment size in this issue has exceeded the limit.

Count Limit

Settings

Description

Default

Example

Max Attachment Limit

The maximum number of attachments allowed for each issue.
0 if no limit is to be enforced.

If no attachment are allowed, can revoke the Create Attachments
permission in the permission schemes

0

0
5
100

Max Attachment Message

The error message to display to the user when maximum
number of attachments has exceeded.

The number of attachments for this issue has exceeded

Count limit mode is disabled when user creates ticket from Jira Service Desk Customer Portal. Customer portal user can only upload attachment after a ticket is being created

Duplicate Blocking

Settings	Description	Default	Example
Block Same Filename	Prevent users from uploading when there is an existing attachment with the same filename.		Yes No
Error Message	The error message to display when there is an existing attachment with the same filename.	There is another file with the same name. Please check and rename your file
Delete Duplicates	Ensure only 1 unique copy of newly added attachments. Delete all copies except the oldest version.	No	Yes No
Actor	Specify the user to delete duplicates. Leave blank to set as Anonymous.	Anonymous

Duplicate Blocking mode is disabled when user creates ticket from Jira Service Desk Customer Portal. Customer portal user can only upload attachment after a ticket is being created

Virus Scanning

Settings	Description	Default	Example
On Access Scanning	Choose whether to enable the on access scanning of attachments: Enabled Disabled	Disabled	Enabled Disabled
Virus Scanning	Choose whether to enable the scanning of attachments: Enabled Disabled	Disabled	Enabled Disabled
Scanner Path	The full path to the command line scanner		/usr/bin/sweep
Alert Message	The error message to be added as comment when an infected file is detected. It will be appended after the filename of the infected file virusfile.exe - Please delete the file and upload the disinfected one	Please delete the file and upload the disinfected one
Delete Virus Files	Whether to delete the infected attachment automatically	No	Yes No

Please refer to Additional steps for anti-virus scanning for instructions to set up the virus scanning.

Event Notification

Settings	Description	Default	Example
Event to fire	The notification event to fired when there is any modification made to attachments	None	Issue Updated

Attachment Download Log

Settings	Description	Default	Example
Logging Mode	Whether to enable the logging of attachments downloaded for each Jira issue.	Enable	Enable Disable

Accessing Configuration Panel

To access the configuration panel:

Go to the Jira Administration -> Add-ons
Click on Manage add-ons
Click on the Attachment Checker for Jira to expand the panel
Click on the Configure button
The Attachment Checker Settings page will be loaded