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Anonymous users getting access request for a public space

Owned by Hua Soon SIM [Akeles]
Sept 20, 2022
2 min read

Background

Our user guides are hosted on Confluence Cloud with public access granted.

However, some of the users will see a screen similar to this instead of viewing the Confluence page or Jira issue

 

When the request is submitted, the Atlassian Cloud site admin will receive an email notification like this

 

Workaround

It seemed like this is a bug tracked at CONFCLOUD-72099 and CONFCLOUD-72635

For users

  • Try to refresh the Confluence page again

  • Try to view the page using incognito mode or another browser

  • Try to log out of the Atlassian Cloud account

For Site admins

We discovered a workaround with the help of Atlassian Support

  1. Go to https://admin.atlassian.com

  2. Select your site

  3. From the left sidebar, select Site access under Site Settings session

  4. Click on the Access requests tab

  5. Change the settings to New users can’t request access

  6. Click on Save changes