Background

When handling approvers, certain users can be set as approvers for issues while not possessing a Jira Service Management (JSM) license.

However, this means that these users are unable to set an OOO rule specifically for the JSM projects themselves.

Solution

As a Jira admin, you can help users add a rule for specific JSM projects.

1. Log in as a Jira administrator

2. In the JSM project, add the user that will be going OOO under the “Service Desk Customers” project role

3. Navigate to Add Out of Office for User, either via

   1. Navigation Bar:

      1. Go to the Jira Administration () dropdown in the top right

      2. Click on User Management

      3. On the left sidebar, click on Add Out Of Office Rule for User

   2. Administration Search Dialog Box:

      1. Keyboard shortcut “G” + “G” on the screen

      2. Input “Add Out Of Office Rule”

      3. Select “Add Out Of Office Rule for User”

4. Click on Add Out of Office Rule for User button near the top right

   Open

   

5. Fill in the OOO User field with the user that will be going OOO

6. Check the Include Service Desk projects for approvals checkbox

   Open

   

   1. This will add projects where the OOO user belongs to the Service Desk Customer project role into the available options

Before Checking	After Checking

Before Checking	After Checking
Open	Open

7. Select the appropriate project and fill in the rest of the other details

8. Click on the OK button to save

Related Info

• Adding One-time Rule for Jira UsersPreview