Problems, Solution, Benefits
- Stella
Owned by Stella
Below, we have a comparison on how it will look like with and without the /Image Banner macro
Why implement Jira Service Desk
Why implement Jira Service Desk
Problems
Requests lost in emails
Cannot measure SLA
Users complain a long time to fix their issues
Solution
Implement Jira Service Desk with ITIL processes
Benefits
Users can use the knowledge base articles to self-help on their requests
Tickets have a SLA so that urgent requests can be prioritised
Image Banner
Requests lost in emails
Cannot measure SLA
Users complain a long time to fix their issues
Image Banner
Implement Jira Service Desk with ITIL processes
Image Banner
Users can use the knowledge base articles to self-help on their requests
Tickets have a SLA so that urgent requests can be prioritised