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Support Tracker Issues

Support Tracker Issues

Jan 23, 2018

Introduction

Each Support Tracker Issue defines the tracking condition and bundles multiple Non Support Tracker projects together in a bucket.

The conditions set in each Support Tracker Issue is then used in:

Steps

  1. Create issues in the Support Tracker project

  2. Fill in all the default mandatory fields:

  3. All Support Tracker Issues will be in the Tracking status once created

    1. If the user transitions the Support Tracker Issue to the Stopped status, the Support Tracker Issue will no longer be tracked in

      1. Support Tracker Report

      2. Support Tracker Workflow Validation

      3. Support Tracker Notification

The status condition described here is on the assumption that the user has not modified the Support Tracker Workflow automatically associated to the Support Tracker Project after it's creation