Specify issues to be ignored by Out Of Office Assistant with Exclusion Filters

Exclusion Filters

The exclusion filter allows user to specify issues to be ignored by Out Of Office Assistant, which can be done at Out Of Office Options.

Not sure how? Refer to How to modify Out Of Office Options for more information.

Examples

Comments on Closed issues

To exclude comments on closed issues, you can filter out issues whereby status category is done (green color status).

statusCategory = Done

Comments by Bot

To exclude comments by a bot account via Automation.

For example, if you have an automation rule that triggers comment on issues, you can filter out issues updated by the bot account within the last 5 minutes.

You can update your automation rule to use a different status.

status CHANGED FROM "Waiting for customer" TO "Waiting for customer" BY bot AFTER -5m

Alternatives

You may also install the following, which can be used in the exclusion filter.

Toolkit Plugin for Jira

Has a Last commented by a User Flag and its own checkbox searcher.

CCC Last Comment

Provides search on the last comment author's username, project roles, groups and more.

Comments by a particular user

To exclude comments by a particular user, you can filter out issues whose last comment was made by user (e.g. jsmith).

issue in lastCommentAuthor("jsmith")

Comments by a particular group

To exclude comments by members of a particular group, you can filter out issues whose last comment was made by group (e.g. developers).

issue in lastCommentGroup("developers")

Refer to more examples here.