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Configuration Settings

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The mode of filtering:

  • Allowlist - Only configured file extensions are allowed
  • Denylist - Only configured file extensions are blocked
info

Check the checkbox to:

  • Always allow password protected Microsoft Office files
Introduced in version 4.0.0 (Jira 7) and 5.0.0 (Jira 8).

The user to add comment when attachments have been deleted due to file extension/mime type being blocked.

Leave blank to set as Anonymous.

Settings

Description

Default

Example

Filter Modeinfo

Whitelist/Blacklist has been renamed to Allowlist/Denylist in version 4.0.0 (Jira 7) and version 5.0.0 (Jira 8).

Allowlist
ExtensionsThe list of comma delimited file extensions to be filtered.jpgjpg,png,gif
Exceptions

Introduced in version 2.8.0.

Unchecked
Info

Check the checkbox to:

  • Always allow Microsoft Office files encrypted with sensitivity labels
Unchecked
Error message

The error message to display to the user when invalid files are being 
attached to the issue

Please update the error message in the Attachment Checker configuration
Actorinfo

Introduced in version 2.12.0 (Jira 7) and 3.3.0 (Jira 8).



Comments
(For Service Desk)

Info

Introduced in version 2.12.0 (Jira 7) and 3.3.0 (Jira 8).

The security level of the comment added

  • Public (Comments will be Public unless triggered by Service Desk Team)

  • Internal (All comments will be internal)

Internal

File Size Checking

Info

Introduced in version 4.0.0 (Jira 7) and 5.0.0 (Jira 8).


Available from version 5.3.0Available from version 5.3.0
SettingsDescriptionDefault
File Size Check

Check file size if uploaded attachment

  • Enable
  • Disable
Disabled
Error MessageThe error message to display when file size exceeds the limit.The file size has exceeded the maximum size limit.
Total Size Limit
Info

The total attachment size limit per issue. Enter '0' for no limit.

No limit
Total Size Limit Error Message
Info

The error message to display when total attachment size in issue exceeds the limit.

The total attachment size in this issue has exceeded the limit.

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Available from version 2.10.0 (Jira 7) and 3.1.0 (Jira 8) onwards.Available from version 2.10.0 (Jira 7) and 3.1.0 (Jira 8) onwards.

Settings

Description

Default

Example

Block Same Filename

Prevent users from uploading when there is an existing attachment with the same filename.


  • Yes
  • No
Error MessageThe error message to display when there is an existing attachment with the same filename.There is another file with the same name. Please check and rename your file
Delete Duplicates
Note

Ensure only 1 unique copy of newly added attachments.

Delete all copies except the oldest version.

No
  • Yes
  • No
Actor
Note

Specify the user to delete duplicates.

Leave blank to set as Anonymous.

Anonymous

Duplicate Blocking mode is disabled when user creates ticket from Jira Service Desk Customer Portal. Customer portal user can only upload attachment after a ticket is being created

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Available from version 4.2.0 (Jira 7) and 5.2.0 (Jira 8) onwards.

Settings

Description

Default

Example

On Access Scanning
Note

Choose whether to enable the on access scanning of attachments:

  • Enabled
  • Disabled

Disabled

Enabled
Disabled
Virus Scanning

Choose whether to enable the scanning of attachments:

  • Enabled
  • Disabled
Disabled

Enabled
Disabled

Scanner PathThe full path to the command line scanner
/usr/bin/sweep
Alert Message

The error message to be added as comment when an infected file is detected. 
It will be appended after the filename of the infected file

virusfile.exe - Please delete the file and upload the disinfected one

Please delete the file and upload the disinfected one
Delete Virus FilesWhether to delete the infected attachment automatically No

Yes
No 

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Attachment Download Log

Note

Available from version 2.7.0 onwards.


Settings

Description

Default

Example

Logging ModeWhether to enable the logging of attachments downloaded for each Jira issue.Enable

Enable
Disable

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