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Goal

This section shows the instructions to configure Service Desk Action to perform a lookup during issue transition.

Pre-requisites

✔️ Create a lookup table
✔️ Create a Service Desk Project
✔️ Jira Administrators permission to create / edit Service Desk Automation

Demonstration

The Lookup Manager use the value in the App field, get the App Management Table to search the App column. If there is a matching row, get the value in the Manager column and then set it in the Assignee field.

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ServiceDeskSimpleExample.mp4

Configuration steps

1. Go to Project Settings < Automation

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