Introduction

The Lookup Manager Plugin provides the capability to set a field based on the value of another field via lookup tables.
It works similarly like the Excel's vLookup function. Jira admins can define multiple lookup tables and workflow post functions to perform the point-in-time lookups.

Besides that, the tables can also be published and viewed by authorised users like a directory.

Getting Started

• Download and Install Lookup Manager
• Follow our Quick Start guide to see how Lookup Manager in action can automate the updating of issue field via lookup table
• If you want to report a new issue, provide feedback or require help, please raise a ticket in Support

Use Cases

The Lookup Manager Plugin will be useful in the following possible scenarios

• Route the request for the next person in the workflow
  • Set the manager custom field based on the reporter field
  • Set the assignee field (person in charge) based on the selected system custom field
• Select the priority based on the issue type or reporter
• Set the group to be notified based on the selected system custom field
• Set the issue security based on the issue type
• Set the customer's details (company, phone, address) based on the user ID
• Set the staff's info based on their user ID (Useful when LDAP integration is not possible)
• Set a customer facing field value based on the internal field used by the Jira ServiceDesk agents

Benefits of the plugin

• Easy to use/visualise with a mapping table
• Centralised instead of spreading across the individual workflows
• Mapping is for the point in time. i.e. Updating the lookup table values will not affected those issues that have been looked up

Key features