Before uninstalling the app
- Hua Soon SIM [Akeles]
Please note that Site Statistics for Jira Cloud is using Forge hosted storage to keep the statistics history of your Jira Cloud site.
When you uninstall the app and reinstall the app, you will not see the past historical data. The reason is stated below. Additional actions will be required to reinstate your historical data.
Data recovery for apps with hosted storage
When a customer reinstalls an app that uses Forge hosted storage, data from the previous installation is not automatically restored. Forge hosted storage retains data for 14 days after uninstallation.
To recover this data for a customer, app developers must:
Get customer consent to restore data.
Submit a recovery request within 7 days of uninstallation. This is to ensure the request is processed before the 14-day retention ends.
To request recovery, raise a bug ticket on Developer Support. Use “Re-linking reinstallation data” as the summary, and provide customer details, site ID, and installation IDs.
References