Background

For some cases, it might be necessary to display the Bulk Approval option in the Customer Portal’s Requests dropdown menu only to selected group of users.

With Access	Without Access

With Access	Without Access
Open	Open

How to set up

Jira Admins can access the setting from Settings > Manage Apps > Bulk Approval > Bulk Approval Menu

You add those groups who should see the link. By default it is set to whitelist and no groups selected which will not show the link to anyone.

Open

For example, the configuration in the screenshot above does the following:

• only the Service Desk agents (which is in the jira-servicedesk-users group) can do bulk approval.

• Other Jira users will not be able to see the link

• JSM Customers will also not be able to see the link

Possible Setup Scenarios

Who can see the bulk approval link

Agents - User with Jira Service Management license
Internal Customers - Users with membership of Jira groups
External Customers - Users that does not belong to any Jira groups

	Summary	Agents	Internal customers	External Customers	Example Screenshot

	Summary	Agents	Internal customers	External Customers	Example Screenshot
1	Nobody can see the link default mode				Open
2	Everybody can see the link				Open
3	Only Users in group can see the link	(Partial)	(Partial)		Open
4	All JSM Agents excluding the customers can see the link	(All)			Open
5	All customers can see the link				Open Users who have Jira Service Management application access (aka agents) cannot see the link Jira users who are not JSM agents are also considered as Customers