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It is possible to get more information by turning on the debug logging mode.


Step-by-step guide

Turning on debug mode

To turn on the debugging mode,

  1. Go to Settings > System >  Logging and profiling


  2. Scroll down to the  Default Loggers  section and click on  Configure


  3. Add the Package name of the plugin and set it's Logging Level to  DEBUG


Turning off debug mode

You may turn off the debug logging after you replicated the steps by

  1. Go back to  Logging and profiling  and look for the package name in the list
  2. Click on the OFF  in the Set Logging Level to disable the logging


Getting the log files

The logs are written to a file called atlassian-jira.log which in located in the JIRA Home directory.

If you are unsure of the location, you can find it from the System Info page

  • Go to Settings > System > System Info, under File Paths section, check out 



References

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