It is possible to get more information by turning on the debug logging mode.
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Turning on debug mode
To turn on the debugging mode,
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Go to Settings > System > Logging and profiling
Scroll down to the the Default Loggers section section and click on on Configure
Add the Package name of the plugin and set it's Logging Level to DEBUG
to DEBUG, e.g. com.akelesconsulting.jira.plugins.customfield.TrafficLightCFType
Turning off debug mode
You may turn off the debug logging after you replicated the steps by
- Go back to to Logging and profiling and and look for the package name in the list
- Click on the OFF in in the Set Logging Level to disable the logging
Getting the log files
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The logs are written to a file called atlassian-jira.log which in located in the JIRA Jira Home directory.
If you are unsure of the location, you can find it from the System Info page
- Go to Settings > System > System Info, under File Paths section, check out
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Annotating the logs
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While replicating the issue, you can also mark the logs
Go to Settings > System > Logging and profiling > Mark Logs(<baseURL>/secure/admin/ViewLogging.jspa)- Fill in "replication starts here" to Optional Message and then click on the Mark button
- Replicate the problem
- Fill in "replication ends here" to Optional Message and then click on the Mark button again
References
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