Introduction

This tutorial walks through the steps to configure Jira Cloud to use Lookup Manager for Jira app

Scenario

When an employee needs access to an application, he will raise a request on the Service Desk project.

By using the Lookup Manager: Update Issue Field workflow post functions, the system is able to populate the various user fields based on the selected Application automatically.
This helps to route the request to the correct stakeholders as it progresses along the workflow.

Open

High-Level Overview

Jira Projects

There are 2 Jira projects involved

1. Service Desk (SD) - This project is for users to raise a request for access to an Application

Open

2. Application Mapping (APPMAPPING) - This project contains the mapping between the Application and the various stakeholders (Data Owner, System Owner & System Admin).
Each Jira issue is like an entry in the lookup table.

Outcome

If you followed the steps correctly, the Data Owner, System Owner, and System Admin will be populated automatically based on the mapping.

Setup

We will break down the setup into 4 sections

• Section 1 - Adding the custom fields involved in the Lookup

• Section 2 - Setup for the APPMAPPING project

• Section 3 - Setup for the SD project

• Section 4 - Updating the workflow for the Application Access Request issue type