Support Tracker Workflow Validation

Introduction

The Workflow Validation can notify user or stop workflow transition based on each Support Tracker Project.

All the Tracking Support Tracker Issues in the Support Tracker Project will be checked to see if it has breached the warning level or 100% utilisation.

Steps

1. Add the Workflow Validation to notify or stop workflow transition whenever the credit utilisation exceeds
   
   

2. Configure the workflow validation setting:

   Setting	Description	Options
   Support Tracker Project	The Support Tracker project that the validation will take reference from i.e. the Warning Level, Reference Date and Number field, JQL Query	List of all Support Tracker projects
   Validation Response for Warning	The Type of Validation response when utilisation has exceeded Warning level	None
   		Stop Transition
   		Continue transition and comment on Support Tracker issue
   		Stop transition and comment on Support Tracker issue
   Validation Response for Exceed	The Type of Validation response when utilisation has exceeded 100%	Stop Transition
   		Continue transition and comment on Support Tracker issue
   		Stop transition and comment on Support Tracker issue
   Include current issue?	Whether to include the credit entered from the current Jira issue that is transitioning	Include
   		Ignore

   

3. Save the workflow setting
   
4. When user attempts to transition an issue but the credit utilisation exceeds the warning level or 100%, the workflow validation will repsond according to the settings
   1. e.g. if the Validation Response for Warning is set to "Continue transition and comment on Support Tracker issue", a comment will be added to the Support Tracker issue but the issue will still transit to the next step
      
   2. e.g. if the Validation Response for Warning is set to "Stop Transition", the workflow transition will be stopped
      
      
5. User can change the Jira Notification Scheme tied to the Support Tracker Project to get notification for Issue Commented