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Quick Start

Owned by Stella
Jun 02, 2020

Goal

This section takes you on a tour of Out of Office Assistant's basic functionality via a simple scenario to add a One-time Rule 


Pre-requisite

✔️ Out of Office Assistant has been installed successfully (/wiki/spaces/OOO0200/pages/1183155036)


Scenario

Scenario 1 - Leave a message

Amelia will be on a medical leave on the 23rd of March. As she will be back in the afternoon, she will handle queries assigned to her after she is back

When an issue is assigned to her, the Out of Office Assistant will automatically

  1. Add Amelia's Out-of-Office message as a comment to the issue.

This acts as an autoresponder message to inform users that some delay is expected.

Demonstration

Create a One-time Rule without coverer 



Scenario 2 - Reassign to another person

Amelia will be taking an annual leave from the 18th of March to 20th March. During this period, Bernard will be covering her while she is away.

When an issue is assigned to her, the Out of Office Assistant will automatically 

  1. Add Amelia's Out-of-Office message as a comment to the issue
  2. Reassigns the issue to Bernard

This will allow Bernard to follow up the issue in a timely manner.

Demonstration

Create a One-time Rule with a coverer

What's Next

Look at the available guides for different user roles