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How to Configure One-time Rule

Owned by Stella
Last updated: Jul 10, 2024 by Ng Wee Han
3 min read

What is an One-time Rule

This rule takes priority over the Out Of Office Period's Recurring Rules.

An out of office rule which is once-off. This may include exceptional scenarios where the covering may be once-off

 

Terminology

The table below summarises the purpose of various fields

Field Name

Description

Field Name

Description

One-time Rule

You will be away from?

The start and end date when the person is going to be out of office.

If the time is not changed, the duration where the rule is going to be applied is from Start Date 0000hrs to End Date 2359hrs.
The End Date must not be earlier than the Start Date. 

Project

The project which this out of office rule is to be applied to.
Only the list of projects which the user can be assigned will be displayed in the drop-down. 

Reassign Issue

Choose an option:

  1. Assign to a coverer

  2. Unassign the issue

  3. Do not unassigned the issue

Coverer
(When #1 is selected)

The user id of the person for the matching issue to be reassigned to

Message

The second part of out of office message (Period message + Recur Rule message) to be added as comment.
Leave the message blank if you do not wish for any comments to be added

Post internal comment on issue re-assignment, @mentioned and internal comment. If unchecked, comment shall always be public for Jira Service Desk Projects

Check this option to add out of office messages as an internal comment in Jira Service Desk Projects. However, your automatic replies to any public comment will still be public.

Do not send any public comment into service desk project

(Only appears if the first checkbox is checked)

Your automatic replies to public comments will be published as internal comments.

 

Configurations

Adding a new One-time Rule

  1. The Out-of-Office Assistant can be accessed from the user profile menu after logging into Jira.

    1. Click on the user avatar for the dropdown menu to appear

  2. Click on Add One time rule

  3. Fill in the fields accordingly

    1. From and to date

    2. Project

    3. Reassign Issue

    4. Coverer - only appear if “Assigned to Coverer” is selected for #2.b

    5. Message

    6. Checkbox - only appear if #1 is a Service desk project, or “All other projects” is selected

  4. Click on OK

The order of “All other projects” matters. Rule(s) that were introduced before “All other projects” option will be affected.

 

Editing existing One-time Rule

  1. Under Out of Office Period, locate the One-time Rule you want to edit, click on the pencil icon under Actions column

  2. Make your changes

  3. Click on OK

 

Deleting existing One-time Rule

Once you’ve clicked the trash icon, you cannot undo deletion

  1. Under Out of Office Period, locate the One-time Rule you want to delete, click on the trash icon under Actions column