Introduction

The Lookup Manager Plugin provides the capability to set a field based on the value of another field in a project.
It works similarly like the Excel's vLookup function. Jira admins can define workflow post functions to perform the point-in-time lookups.

Getting Started

• Follow our Quick Start guide to see how Lookup Manager in action can automate the updating of issue field

• If you want to report a new issue, provide feedback or require help, please raise a ticket in Support

Use Cases

The Lookup Manager Plugin will be useful in the following possible scenarios

• Route the request for the next person in the workflow

  • Set the manager custom field based on the reporter field

  • Set the assignee field (person in charge) based on the selected system custom field

• Select the priority based on the issue type or reporter

• Set the group to be notified based on the selected system custom field

• Set the issue security based on the issue type

• Set the customer's details (company, phone, address) based on the user ID

• Set the staff's info based on their user ID (Useful when LDAP integration is not possible)

• Set a customer-facing field value based on the internal field used by the Jira ServiceDesk agents

Benefits of the plugin

• Centralised instead of spreading across the individual workflows

• Mapping is for the point in time. i.e. Updating the lookup field will not affect those issues that have been looked up

Key features