How to Improve Feedback for Users when No Results are Found


  • Often, the default “No results found… ” message is not helpful

  • Users are unclear of the scope for the search bar

  • Want to provide users with other relevant details when no results found


Proposed Solution

  • Customise the “No Results found..” message to better suit users needs

  • Provide information on scope of search

  • Provide information on user to contact for help

  • Provide information on available terms to search