Introduction

Some requests might need approval before your team can work on them. Bulk Approvals complements Jira Service Management by allowing multiple requests to be selected for approvals at the same time from the Customer Portal.

Without Plugin	With Plugin

Without Plugin	With Plugin
User need to click on the request form from the list of approvals The approver will review each request before clicking the Approve/Decline button Open	User selects the type of approval (layout) from the dropdown options All the outstanding requests pending approvals will be listed and relevant fields are displayed After reviewing the info, the approver can tick 1 checkbox to select all requests to Approve/Decline Open

Getting Started

1. Installing Bulk Approvals Plugin

2. Follow our Quick Start guide to see the plugin in action

3. If you want to report a new issue, provide feedback or require help, please raise a ticket in Support

Benefits

In summary, Bulk Approvals for Jira Service Management allows you to process your Service Desk requests faster by

• grouping related request types - declutters the requests with categories to provide easy access and context for faster decisions

• showing the relevant fields - facilitates the decision by displaying the relevant fields in the overview

• Single page approval - speeds up the processing by allowing multiple requests to be bulk approved

Use Cases

The plugin will be useful in the following possible scenarios

• Additional data (custom field) to be reviewed before approval

• Need to categorise different approval types

Key Features