Problem

Often, the default “No results found… ” message is not helpful
Users are unclear of the scope for the search bar
Want to provide users with other relevant details when no results found

Proposed Solution

Customise the “No Results found..” message to better suit users needs

Provide information on scope of search
Provide information on user to contact for help
Provide information on available terms to search

Example:

Canned Search for Confluence > How to Improve Feedback for Users when No Results are Found > Custom no result message.png