Scenario

To provide users with more information / help when they are unable to obtain any results

Using field, macro creators can customise message to provide more information

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• Before (default message might not be helpful for people who need information from results)

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• After (the customised message could be used to provide users with more information)

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Problem

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• Often, the default “No results found… ” message is not helpful

• Users are unclear of the scope for the search bar

• Want to provide users with other relevant details when no results found

Proposed Solution

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• Customise the “No Results found..” message to better suit users needs

• Provide information on scope of search

• Provide information on user to contact for help

• Provide information on available terms to search

Example:

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