Goal
This section shows the instructions to configure Service Desk Action to perform a lookup during issue transition.
Pre-requisites
✔️ Create a lookup table
✔️ Create a Service Desk Project
✔️ Jira Administrators permission to create / edit Service Desk Automation
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If you are using Jira 8 + Service Desk 4, please use Lookup Manager v3.0.0. |
Demonstration
The Lookup Manager use the value in the App field, get the App Management Table to search the App column. If there is a matching row, get the value in the Manager column and then set it in the Assignee field.
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Configuration steps
1. Go to Project Settings < Automation
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