What is an Out-of-Office Period
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Term | Definition | ||
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Out of Office Period | The period when the user is out of office. | ||
Recurring Rules | Rules which will be active when the user is out of the office, defined in Out of Office Period.
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The table tables below summarises the purpose of various fields
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Out of Office Period
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Field Name | Description | |||
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Out of Office Period | S/N | Number of Out of Office Periods defined|||
You will be away from? | The start and end date when the person is going to be out of office. If the time is not changed, the duration where the rule is going to be applied is from Start Date 0000hrs to End Date 2359hrs. | |||
Message | The first part of out of office message (Period message + Recur Rule message) to be added as comment. |
Recurring Rule
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Field Name | Description |
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Recurring Rule | |
Project | The project which this out of office rule is to be applied to. |
Reassign Issue | Choose an option:
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Coverer | The user id of the person for the matching issue to be reassigned to. |
Message | The second part of out of office message (Period message + Recur Rule message) to be added as comment. |
Post internal comment on issue re-assignment, @mentioned and internal comment. If unchecked, comment shall always be public for Jira Service Desk Projects | Check this option to add out of office messages as an internal comment in Jira Service Desk Projects. However, your automatic replies to |
any public comment will still be public. | |
Do not send any public comment into service desk project (Only appears if the first checkbox is checked) | Your automatic replies to |
public |
comments will be published as internal comments |
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Configurations
Table of Contents | ||||
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Click on Add Recurring Rule
Fill in the fields accordingly
Project (Unique selection)
There is validation on this field
Reassign Issue
Coverer - only appear if “Assigned to Coverer” is selected for #2.b
Message
Checkbox - only appear if #1 is a Service desk project, or “All other projects” is selected
Click on OK
Note |
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The order of “All other projects” matters. |
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