It is possible to get more information by turning on the debug logging mode.
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Go to Settings > System > Logging and profiling
Scroll down to the Default Loggers section and click on Configure
Add the Package name of the plugin and set it's Logging Level to DEBUG, e.g. com.akelesconsulting.jira.plugins.customfield.TrafficLightCFType
Turning off debug mode
You may turn off the debug logging after you replicated the steps by
- Go back to Logging and profiling and look for the package name in the list
- Click on the OFF in the Set Logging Level to disable the logging
Getting the log files
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- Go to Settings > System > System Info, under File Paths section, check out
Annotating the logs
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While replicating the issue, you can also mark the logs
Go to Settings > System > Logging and profiling > Mark Logs(<baseURL>/secure/admin/ViewLogging.jspa)- Fill in "replication starts here" to Optional Message and then click on the Mark button
- Replicate the problem
- Fill in "replication ends here" to Optional Message and then click on the Mark button again
References
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