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What is an Out-of-Office Period

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  1. Click on Add Recurring Rule

  2. Fill in the fields accordingly

    1. Project (Unique selection)

      1. There is validation on this field

    2. Reassign Issue

    3. Coverer - only appear if “Assigned to Coverer” is selected for #2.b

    4. Message

    5. Checkbox - only appear if #1 is a Service desk project, or “All other projects” is selected

  3. Click on OK

Note

The order of “All other projects” matters.
Refer to Terminology section on Recurring Rule for more information

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