Out of Office Period

S/N

Number of Out of Office Periods defined

You will be away from?

The start and end date when the person is going to be out of office.

If the time is not changed, the duration where the rule is going to be applied is from Start Date 0000hrs to End Date 2359hrs.
The End Date must not be earlier than the Start Date. 

Message

The first part of out of office message (Period message + Recur Rule message) to be added as comment.
Leave the message blank if you do not wish for any comments to be added.

Recurring Rule

Project

The project which this out of office rule is to be applied to.
Only the list of projects which the user can be assigned will be displayed in the drop-down. 

Reassign Issue

Choose an option:

1. Assign to a coverer

2. Unassign the issue

3. Do not unassigned the issue

Coverer
(When #1 is selected)

The user id of the person for the matching issue to be reassigned to.

Message

The second part of out of office message (Period message + Recur Rule message) to be added as comment.
Leave the message blank if you do not wish for any comments to be added.

Post internal comment on issue re-assignment, @mentioned and internal comment. If unchecked, comment shall always be public for Jira Service Desk Projects

Check this option to add out of office messages as an internal comment in Jira Service Desk Projects. However, your automatic replies to public mentions and public customer’s comments from the service desk will still be public.

Do not send any public comment into service desk project

(Only appears if the first checkbox is checked)

Your automatic replies to public mentions and public customer’s comments will be published as internal comments as well.