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Below, we have a comparison on how it will look like with and without the /Image Banner macro |
Why implement Jira Service Desk
Why implement Jira Service Desk
Problems
Requests lost in emails
Cannot measure SLA
Users complain a long time to fix their issues
Solution
Implement Jira Service Desk with ITIL processes
Benefits
Users can use the knowledge base articles to self-help on their requests
Tickets have a SLA so that urgent requests can be prioritised
We don't have a way to export this macro.
Requests lost in emails
Cannot measure SLA
Users complain a long time to fix their issues
We don't have a way to export this macro.
Implement Jira Service Desk with ITIL processes
We don't have a way to export this macro.
Users can use the knowledge base articles to self-help on their requests
Tickets have a SLA so that urgent requests can be prioritised