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Select the workflow transition to perform the calculate days elapsed post function
Tip It is possible to start tracking from the issue creation by adding the post function to the Create transition
- Click on Add post function and add a Calculate Days Elapsed for Traffic Light post function.
Fill in the settings for the post function
Traffic Light Custom Field The target Traffic Light custom field to update. Traffic Light Mode 7 modes:
- Start: Starts the timer
- Stop: Stops the timer (It will be ignored if existing timer is already stopped).
- Clear: Reset Removes the timer
- Resume: Resumes a stopped timer (It will be ignored if the timer is already running)
- Start/Resume: Resumes the stopped timer. If there is no timer, it will start a new timer
- Set: Sets the days elapsed from a specified Start Date till the specified End date (existing values will be replaced)
- Accumulate: Add the number of days elapsed from the Start Date till End date to the current days elapsed. This is used when certain periods are to be excluded from the counting.
- e.g. An issue took 1 working day to respond to the client and the Traffic Light is stopped at 1 day, but after the client responded after 2 days, it is reopened with Traffic Light set to Accumulate mode → after issue is reopened, the number of working days will start counting from 1 day instead of 3 days.
Start Date The start date to calculate the days elapsed. If the date custom field value is null, the Traffic Light value will be cleared. End Date The end date to calculate the days elapsed to. If the date custom field value is null, the Traffic Light value will be cleared. - If it is Current Date, then the Traffic Light days elapsed will continue to update everyday.
- If it is Today, it will use the date and time when the post function was executed.
- For other date/datepicker custom fields, it will use the value provided at the point in time that the post function is triggered.
Exclude First Day
Whether to exclude the 1st day in the calculation. When ticked, it means to exclude the 1st day from the Start Date from counting as a working day. The default setting is to include the 1st day. Accumulate only if there is existing Days Whether to accumulate the days if there is no existing Traffic Light value. The default is set to accumulate regardless if there is existing SLA value. Note title Types of Start/End Date Fields options (for Set and Accumulate Mode) - Current Date - to continue counting the Traffic Light SLA until the next post function is executed
- Today - The date and time the post function was triggered
- System Date Fields - Issue's Created Date, Due Date, Resolution Date, Updated Date
- Custom Fields - Date Picker or Date Timer Picker custom fields added by administrators
Publish the workflow
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