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Select the workflow transition to perform the calculate days elapsed post function
Tip It is possible to start tracking from the issue creation by adding the post function to the Create transition
- Click on Add post function and add a Calculate Days Elapsed for Traffic Light post function.
Fill in the settings for the post function
Traffic Light Custom Field The target Traffic Light custom field to update. Traffic Light Mode 7 modes:
- Start: this will Start the target Traffic Light custom field value (include 1st day).Starts the timer
- Stop: this will Stop the target Traffic Light custom field value (Stops the timer (It will be ignored if existing Traffic Light SLA timer is already stopped).
- Clear: this will clear and reset the target Traffic Light custom field value.Reset the timer
- Resume: this will Resume SLA calculation for the target Traffic Light custom field value ONLY IF there are existing Traffic Light SLA value (ignored if existing Traffic Light SLA Resumes a stopped timer (It will be ignored if the timer is already running).
- Start/Resume: this will Resume SLA calculation for the target Traffic Light custom field value if there are existing Traffic Light SLA value (ignored if existing Traffic Light SLA is already running) OR Start the target Traffic Light custom field value.Set: this will set the days elapsed from the Start till End date specified below Resumes the stopped timer. If there is no timer, it will start a new timer
- Set: Sets the days elapsed from a specified Start Date till the specified End date (existing values will be replaced).
- Accumulate: this will retain any existing Add the number of days elapsed value and add it to the days elapsed from the Start till End date specified belowfrom the Start Date till End date to the current days elapsed. This is used when certain periods are to be excluded from the counting.
- e.g. An issue took 4 1 working days to resolve day to respond to the client and the Traffic Light is stopped at 4 days1 day, but after the issue has been closed for client responded after 2 days, it is reopened with Traffic Light set to Accumulate mode → after issue is reopened, the number of working days will start counting from 4 1 day instead of 3 days.
Start Date The start date to calculate the days elapsed. If the date custom field value is null, the Traffic Light value will be cleared. End Date The end date to calculate the days elapsed to. If the date custom field value is null, the Traffic Light value will be cleared. - If it is Current Date, then the Traffic Light days elapsed will continue to update everyday.
- If it is is Today, it will use the date and time when the post function was executed.
- For other date/datepicker custom fields, it will use the value provided at the point in time that the post function is triggered.
Exclude First Day
Whether to exclude the 1st day in the calculation. When ticked, it means to exclude the 1st day from the Start Date from counting as a working day. The default setting is to include the 1st day. Accumulate only if there is existing Days Whether to accumulate the days if there is no existing Traffic Light value. The default is set to accumulate regardless if there is existing SLA value. Note title Types of Start/End Date Fields options (for Set and Accumulate Mode) - Current Date - to continue counting the Traffic Light SLA until the next post function is executed
- Today - The date and time the post function was triggered
- System Date Fields - Issue's Created Date, Due Date, Resolution Date, Updated Date
- Custom Fields - Date Picker or Date Timer Picker custom fields added by administrators
Publish the workflow
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