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What is an Out-of-Office Period

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Configuration

Field Name

Description

Out of Office Period

S/N

Number of Out of Office Periods defined

From

You will be away from?

The starting date when the person is going to be out of office.

To

The last day where the person is not going to be around. 
The If the time is not changed, the duration where the rule is going to be applied is from Start Date 0000hrs to End Date 2359hrs.
The End Date must not be earlier than the Start Date. 

Message

The first part of out of office message (Period message + Recur Rule message) to be added as comment.
Leave the message blank if you do not wish for any comments to be added

Recurring Rule

Project

The project which this out of office rule is to be applied to.
Only the list of projects which the user can be assigned will be displayed in the drop-down. 

Covering

Reassign Issue

Choose an option:

  1. Assign to a coverer

  2. Unassign the issue

  3. Do not unassigned the issue

Coverer
(When #1 is selected)

The user id of the person for the matching issue to be reassigned to

Message

The second part of out of office message (Period message + Recur Rule message) to be added as comment.
Leave the message blank if you do not wish for any comments to be added

Post internal comment on issue re-assignment, @mentioned and internal comment. If unchecked, comment shall always be public for Jira Service Desk Projects

Check this option to add out of office messages as an internal comment in Jira Service Desk Projects.

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  1. Click on Add Recurring Rule

  2. Fill in the fields accordingly

    1. Project (Unique selection)

      1. There is validation on this field

    2. Reassign Issue

    3. Coverer - only appear if “Assigned to Coverer” is selected for #2.b

    4. Message

    5. Checkbox - only appear if #1 is a Service desk project, or “All other projects” is selected

  3. Click on OK

Note

The order of “All other projects” matters.
Refer to Terminology section on Recurring Rule for more information

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